Refund Policy
We stand behind our services with a fair and transparent refund policy. Your satisfaction is our priority.
Our Refund Guarantee
At ApplianceCares, we are committed to providing excellent service. If you are not satisfied with our service or if we fail to meet our commitments, we offer a fair refund policy. We process all valid refund requests promptly and ensure you get your money back without unnecessary delays.
When Refunds Are Available
We provide refunds in the following situations
Service Not Provided
Full refund if our technician fails to provide the scheduled service without prior notice.
Duplicate Payment
Complete refund for any accidental duplicate payments made for the same service.
Service Cancellation
Full refund if service is cancelled more than 24 hours before the scheduled appointment.
Partial Refund
Partial refund if service is partially completed due to parts unavailability or technical limitations.
Non-Refundable Items
Please note that the following are not eligible for refunds
- Service charges for completed repairs
- Diagnosis fees for successfully identified issues
- Travel charges for completed service visits
- Cancellation within 24 hours of scheduled appointment
- Services cancelled after technician arrival
- Repairs completed as per customer requirements
Refund Process
Simple steps to request and receive your refund
Submit Refund Request
Contact our customer support team with your service details and reason for refund request.
Review & Verification
Our team will review your request and verify the service details within 2 business days.
Approval & Processing
Once approved, refund will be processed within 5-7 business days to your original payment method.
Confirmation
You will receive confirmation via SMS and email once the refund is processed.
Refund Timeline
Request Refund
Please have your service ID and payment details ready when contacting us.
Policy Updates
We may update this refund policy from time to time. Any changes will be posted on this page with an updated revision date.
Last Updated: January 2024
Effective Date: January 1, 2024
Need Help with Refunds?
Our customer support team is here to help you with any refund-related queries